Shipping Policy
The Soul Bee brings you a line of handcrafted, made-to-order clothing, custom jewelry, and decor designed by us and available only at The Soul Bee Online Store.
All our products are made "on-demand" which is a greener and more efficient method - meaning that we reduce the amount of waste generated by Mass Production and minimize our carbon footprint.
All of our items are made to order. This means as soon as you order, we get to work producing your item!
The Soul Bee ships worldwide. International Shipping prices are calculated at the cart. Please remember that shipping times are best estimates and are subject to individual countries and express postal services.
*Shipping times do not include printing or item manufacturing times.
DOMESTIC FREE SHIPPING
You are entitled to FREE shipping for all orders over $60.
If the order value is less than $60 then the shipping cost will depend upon the product ordered, the total weight, and where we're shipping to.
Our standard US shipping cost starts from $4.45. If you order in multiples then a minimum cost of $2 for each additional item would be applicable.
For international orders, the shipping costs will be calculated upon the total weight of the package.
FULFILMENT TIMES
The fulfillment times for our most popular products, including direct-to-garment (DTG), embroidery, and all-over-print items, are within the 3–8 business day timeframe subject to where you are and where the order has had to be fulfilled.
United States
Mug fulfillment estimates in the US are now 3–8 business days plus postage time. The estimate for canvas prints has improved to 3–8 business days, these order fulfillment times are U.S. to the U.S.
Some orders might be delayed because of apparel industry stock issues.
Australia
Australia shipments should run very close to normal, so about 10-15 working days from ordering. (We cannot control the postal process).
European Orders
Our European Manufacturing and Printing takes an average of 5-8 business days plus standard European shipping times. Unfortunately, we cannot control postal services.
Shipment confirmation and order tracking :
You will receive a Shipment Confirmation email once your order contains your tracking number(s). The tracking number will be active within 48 hours.
Customs, Duties, and Taxes :
The Soul Bee is not responsible for any customs and taxes applied on all International orders. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Policy :
Currently, we ship all items to Australia, Canada, Germany, New Zealand, and the United Kingdom. Some items are available to be shipped to the European Union and Canada, please see product pages for availability.
My tracking says “No information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 6 business days ago and there is still no information on your tracking number, please contact us.
Unclaimed Orders
We are not responsible for any packages returned to us as refused, unclaimed, undelivered, or because of an incorrect or insufficient address.
Separate Packages
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on back order
- Weight restrictions for regular shipping imposed by the logistics partner/post office
- Different designers/warehouse locations/print facilities.