Returns & Refund Policy
Regarding Clearance and Flash Sale Items
For all products purchased from the CLEARANCE or FLASH SALE sections:
All purchases of SALE items are final. No Returns, Refunds, or Exchanges are allowed on this item. Please note that if you attempt to return a product that is classified as a SALE item, the product will be considered "Abandoned on Arrival."
• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must not be soiled with sweat, dirt or any elements.
• Your item needs to contain the original packing slip that came with your shipment. (or proof of purchase)
The Soul Bee Company will enforce a 20% restocking fee (on the original purchase price for any items that are returned) under the following circumstance:
• If more than one item, in the same exact SKU number, including color is ordered but multiple sizes are ordered. Basically buying two identical items (besides sizing) to determine how you like your product to fit and returning the other.
• If there is nothing wrong with the product and the customer has buyers remorse and decides to return the item by no fault of The Soul Bee.
• PLUS NOTE: All return shipping is 100% the responsibility of the customer and will not be refunded for the examples listed above.
How to return a items?
If any of our items do not meet your expectations, send them back to us within 30 days of receipt. Sale and clearance items are non-refundable; however, they can be exchanged if in stock or applied as a credit if out of stock.
Please click on the link below to fill out an RMA and to check on your return eligibility before sending the item back to us.
Attention: Black Friday clearance items can only be exchanged or credited to the GW account !!!
Step 1: Link to ->> RMA (Return merchandise authorization form)
Step 2: Returns to us are at your own cost. The cheapest way to send the items back to us is to use a USPS priority shipping box. Please remark on a copy of the packing slip on how you want us to proceed once we receive your return, exchange, or refund. In most cases, the time for packages to get back to us is between 5-7 business days depending on the shipping method you chose; it may take a bit longer on holiday seasons. If you have not heard from us after the mentioned time frame, please contact us for more information.
Of course, you’re allowed to try the merchandise on for size first, but do not remove the tag or wash the item under any circumstances. Your articles need to be unused and in their original packaging. Also, keep in mind that if a package was returned where one/more items display signs of deodorant stains or smell like cologne/perfume, we could not grant a refund or exchange.
PLEASE NOTE: We understand that there are times when the customer orders a specific item and then decides to exchange it for another size or different item. When this occurs, please note that you (the customer) will be responsible for the full shipping cost for returning the original item to The Soul Bee.
This policy only applies to domestic US customers. Any international orders that require a return, you (customer) will be required to cover the entire cost of goods to The Soul Bee as well as the international return shipment from The Soul Bee back to you.
If the cost of the replacement product is less than the original product, The Soul Bee will subtract the difference from the return shipping cost.
In the rare case that The Soul Bee makes the error when shipping out your product (it could happen…we are human. lol), all we would need is for you to fill out the return/refund online form.
You have 30 calendar days to return an item, from the date you received it, for a full refund of the product.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
Your item must not be soiled with sweat, dirt or any elements.
Your item needs to contain the original packing slip that came with your shipment. (or proof of purchase)
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
PLEASE NOTE: The refunded amount will ONLY be the total amount of the product itself. The shipping cost will always be through a third party so shipping costs will NOT be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.