Returns & Refund Policy

Regarding Clearance and Flash Sale Items
For all products purchased from the CLEARANCE or FLASH SALE sections:
All purchases of SALE items are final. No Returns, Refunds, or Exchanges are allowed on this item. Please note that if you attempt to return a product that is classified as a SALE item, the product will be considered "Abandoned on Arrival."

We understand that sometimes things don't always go according to plan so we have made a very simple Refund/Replacement Policy to help you!

Kindly keep in mind that we produce on-demand and we do not stock items. Once an item is being printed, unfortunately, it can not be used for any purpose. However, it’s difficult if the order received is not as our customers want actually. Thus we will support these as much as possible for these cases.

 

Basic Refund/Replacement Policy

For custom or personalized items printed on demand, we do not have a replacement policy. We suggest you please thoroughly check the size specification of the item and place the order accordingly. Products like custom shirts, pillow covers, hats, acrylic cubes, name tags, etc. will not be replaced.


● There are 2 types of refund policies The Soul Bee has.

- Defective product, quality, and standard issues sizing issues:​ If we send you any of these, then firstly, we apologize for the same. Secondly, we’ll ship you a new product for free to make it up to you. All you have to do is click a picture of the product, send it to us, and cover the shipping charges.

- Wrong order placed: ​This usually means that you placed the wrong order or chose the wrong size for apparel that is readily available in our store. Write an email, click a picture of the product & send the item back to us, and cover the shipping charges of the item.

● Make sure to include details on the correct size needed to be sent back.

● You have 30 days to exchange your item. 

Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like.

A flat $7 processing fee will be charged for the replacement order. Once we receive the item we will send you a confirmation email with a link for additional payment.  

Any other questions, please contact our team to help you at support@thesoulbee.com or submit your request through our Contact Us page.

We look forward to assisting you in any way we can!