Basic Refund/Replacement Policy

 

We understand that sometimes things don't always go according to the plan so we have made a very simple Refund/Replacement Policy to help you!

 

Kindly keep in mind that we produce on demand and we do not stock items. Once an item is being printed, unfortunately it can not be used for any purpose. However, it’s difficult if the order received is not as our customers want actually. Thus we will support as much as possible for these cases.

You can freely cancel/change within 6 hours of placing your order for any reason. If it out of the time then unfortunately we will not be able to free cancel/changing your order any more. If your order is shipped out, we can not make any change/cancel on your order anymore.


To make it easy, please refer the timeline given below:

Order Placed Timeline The fee charged for cancel/change of order
0-6 hours

Free cancel or change order information
 
6-12 hours

Cancel: 4.95 USD/item for fee
Change size/variant: 4.95 USD/item for fee, non-accepted for some products

Change shipping address: Free but not accepted for some products

 
>12 hours

Cancel: Non-accepted
Change size/variant: 4.95 USD/item for fee but only accepted until it is shipped out.
Change shipping address: free and just accepted until it is shipped out and only accepted for some products. We will contact our logistics team/post office if necessary.


***Note: The fee charged stated above is not included the difference between the origin price and after-change price.

 

For customize or items printed on demand, we do not have a replacement policy. We suggest you please thoroughly check the size specification of the item and place the order accordingly. Products like custom shirts, pillow covers, hats, acrylic cubes, name tags, etc. will not be replaced.


● There are 2 types of refund policy The Soul Bee has.

Defective product, sizing issues: If we send you any of these, then firstly, we apologize for the same. Secondly, we’ll ship you a new product for free to make it up to you. All you have to do is click a picture of the product, send an email to support@thesoulbee.com within 12 hours of the delivery. If no request has been raised then we are afraid we won't be able to process any replacement/refund.

Wrong order placed: ​This usually means that you placed a wrong order or chose the wrong size for apparel that is readily available in our store. Write an email, click a picture of the product & send the item back to us and cover the shipping charges of the item. 

● Make sure to include details on the correct size needed sent back.

● You have 30 days to exchange your item.

Please Note: Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like.

A flat $7 processing fee will be charged for the replacement order. Once we receive the item we will send you a confirmation email with a link for additional payment.  

Any other questions, please contact our team to help you at support@thesoulbee.com or submit your request through our contact us page.

We look forward to assisting you in any way we can!

 

dog carrying frisbee

 

 

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