Frequently Asked Questions

How do I check the status of my order?
You can track the status of your order in real-time by entering your order information on the Order Status page. 
After an order has been placed, it is immediately sent to our fulfillment center where we will confirm and ship your items as soon as possible.

How much is shipping?
This depends on the product ordered, the total weight, and where we're shipping to. Our standard US shipping cost is $4.95 unless you order a large amount of weight. On FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.

Do you ship internationally?
Yes, we offer international shipping.


How do I track my package?
You can check on the status of your order at any time by emailing the customer support desk at support@thesoulbee.com.


How long does it take for an order to arrive?
This depends on the product ordered. Most of our t-shirts and apparel products are printed on demand. It typically takes about 10-12 business days to get your shirt printed, shipped, and delivered. All shirts ship from our print facility located in united states, united kingdom, india and China,  and travel via UPS to your address, tracking numbers available.

For non-apparel items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers.

If you're still not sure, just email us. We're happy to help.

I ordered 2+ items, but only received one... where's my order?
Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?
If this happens to you, contact us here as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information?
Thesoulbee.com adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used in the Internet for processing payments safely.

Your credit card information is only available to PayPal in order to complete the requested transaction and is not subsequently stored.

What type of t-shirts do you print on?
We print on the finest, softest, comfiest tees.

How are your shirts printed?
We use a world class infrastructure for screen printing, DTG printing, and sublimation. The style of printing is determined by the product you purchased. Our primary print style is Direct to Garment (DTG), which is a method where the printer directly applies ink onto the t-shirt with inkjet technology.

Understanding DTG Printing: It involves a special printer, which prints the ink directly onto the garment for the design. DTG uses specialty inks, which are absorbed by the fibers of the garment. This allows high quality and colorful designs, plus fast turnaround.


What is the sizing on your apparel?
View sizing guide here

NON-APPAREL ITEMS

Where do your other items come from?
The Soul Bee is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world, united states, united kingdom, india and China. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff.

STILL HAVE QUESTIONS?
Sure, no problem! Just email us at support@thesoulbee.com and we'll get back to you right away.

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