COVID-19 Status Update
COVID-19 Status Update - October 22nd 2020
With the safety of our employees & customers top of mind, our goal is to keep our service running without any interruptions. Currently, The Soul Bee is open and still taking new orders, but turnaround times may be slower than normal. Some orders can see delays of up to 3-8 business days.
Current Average Production Times
These times are not guarantees these are the average production time taken on different products, some product much faster and some maybe a bit longer but this is the average for the last 7 days. I was hoping by this point we’d gain some ground in our backlog but the factories are exhausted and finding it increasingly difficult to find employees willing to work making it very hard to dig out of their backlogs.
3 to 8 business days.
1 to 3 business days.
Home Goods (excluding blankets)
12 to 14 business Days
3 to 5 business days
8 to 15 business days.
We are seeing massive delays at the Chicago and LA international export terminals. They have a massive amount of packages and very few planes leaving the US, which is why you you see packages sitting there for days and sometimes even weeks its getting better but still an issue
For domestic delays the USPS is getting overwhelmed in certain cities which is why it will arrive in that city and sit for a week. When you call USPS they say we never got it, which is true because its sitting on a parking lot truck trailer waiting to be processed, so we need to explain to this customers as its not lost just delayed and in certain cities like Chicago, LA there is nothing we can do but wait.
- We are unable to ship to China, Hong Kong, other countries
We're constantly monitoring the situation and will make further changes if needed. We truly appreciate your patience at this time.
We wish you and your family are safe and well during these times of uncertainty ❤️
If you have any questions, contact us via firstname.lastname@example.org.
Stay Safe, All the best.
Team TSB 😊